With Great Experience Comes Great Tech Support

The greatest asset to any business is its employees, and at CR, it’s no different. Having dedicated, trustworthy, and reliable team members has helped us grow into a leading designer and manufacturer of intelligent yet simple solutions for system integration that set the standard for the AV industry.

Founded by Scott Hetzler in 1994, CR is an Addison, Texas based business that Home Depot, Goldman Sachs, NBC Studios, NASA, and sports venues around the country have turned to in order to meet their AV needs. Our local production staff, board assembly, and metalworking resources can engineer state-of-the-art solutions overseas competitors can’t match. By sourcing locally, we can immediately integrate new technologies, quickly respond to rush orders, and directly maintain our high-quality standards. And when it comes to technical support, no one does it better than the pair of ace professionals, Doug Engstrom and Paul Briggs, we have on hand.

Employees who have grown with a business are a rich repository of company knowledge, and wield a keen understanding of the company’s culture, products, and services. Their experience makes them less prone to committing mistakes, allowing them to generate high productivity. “Doug and Paul, who each have over 25 years of experience, are dedicated to tech support not only for our products but integrated AV systems that include any CR product,” explains Christy Ricketts of Contemporary Research.

At CR, our service does not end at the completion of an install. “We are a company dedicated to AV integrators and the success of their business,” Ricketts pledges. In order to ensure our partners are always getting the most out of their solution, we provide technical support from two of the most experienced professionals in the business. Doug and Paul are able to work with integrators to design systems and resolve issues, even if the problem isn’t related to a CR product. Our staffers share ideas and brainstorm with the integrator to help troubleshoot challenges. In the past, when AV integrators have asked our team for additional features on products, CR responded by engineering these enhancements, then delivered them in a firmware update free of charge to our valued customers.

We are proud to manufacture products at home in the United States for our partners located all over North America. We’re fortunate to employ two highly skilled, English-speaking technical support professionals, each armed with a quarter century of knowledge, who can provide effective assistance should the need arise. Tech support is available by phone Monday-Friday, 8-5pm CST at 1-888-972-2728. For more information about our superior solutions and exceptional services, visit us online at contemporaryresearch.com/contact today!